PE-Content Services-CuMoLa Cognizant
Cognizant
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Customer Service, Data Curation, Extraction, Communication skills, Time management, Websites navigation, Decision Making, Excel sheets, Logical Analytical skills
About Cognizant
Cognizant is a multinational information technology services and consulting firm headquartered in the United States. Its headquarters are located in Teaneck, New Jersey, in the United States. Cognizant is listed on the NASDAQ-100 under the symbol CTSH.
Job Description
You will be responsible for providing excellent customer service and exceeding customer expectations. Your main tasks will include ensuring logical and meaningful extraction of URL content with 100% SLA adherence, preparing action plans for process improvements, and delivering high-quality extractions consistently without fail. It is essential to develop domain expertise, challenge discrepancies, and conduct high-quality Root Cause Analyses (RCAs) to identify recurring high severity issues. Ideally, you should have 2 to 3 years of experience in customer support or technical support in the online industry, particularly with processes related to data curation extraction. A good understanding of websites and navigation to retrieve desired information is required. You must possess excellent communication skills, both written and oral, decision-making abilities, basic knowledge of Excel sheets, logical analytical skills, and a keen eye for details. Time management skills, proactive organization, and a successful track record in a team environment are essential for this role.,