Patient Services Specialist Live Connections

About Live Connections

Job Description

Patient Satisfaction Manager/Patient Experience Manager, Patient Relations Manager, Patient Advocacy Manager, Patient Services Manager, and Customer Service Manager. Responsible for improving the patient experience and ensuring that an organization's mission, values, and goals are supported: Develops strategies: Creates a patient-centric culture and implements strategies to support it Collects and analyzes data: Gathers and measures feedback from patients, families, and staff to identify areas for improvement Coordinates training: Ensures that staff are trained to enhance patient interactions Manages projects: Oversees initiatives and projects to meet goals and adhere to budgets Manages staff: Manages subordinate staff and has full authority for personnel actions A bachelor's degree in a relevant field, such as healthcare administration, communication, or sociology Strong communication, interpersonal, and problem-solving skills Experience in healthcare or customer service 5 years of experience in a related area as an individual contributor 13 years of supervisory experience,