Patient Relationship Officer Open Mind Services Limited

About Open Mind Services Limited

Open Mind Services Ltd. is a notable Knowledge Process Outsourcing (KPO) company that fulfils outsourcing needs in a variety of fields, including Tele Health Help Desk, HR / Employee Help-desk, Facility Management Help-desk, Lead Generation, Vendor Management, and Call centres.

Job Description

Company address-  
The ideal candidate should be highly soft spoken and ready to work in customer support. Patient  Relationship Officer is required to make outbound calls and answer inbound calls of the customers and  register and answer their inquiries, resolve complaints, and provide information. 

Rolls and Responsibilities 

• Associate will be responsible making outbound calls to customers/Patients. • Need to inform customer about the campaign and inform them about the services of the  hospital. 

• convince customer/patients to book the appointment and visit the hospital. • Proper follow ups with the potential customer and convince them to visit the center. • Keep records of customer interactions and transactions, recording details of inquiries,  complaints, and comments, as well as actions taken in the CRM. 

• Associate must reply to those queries in a set format. 

• Responsible to update the conversation in CRM and google drive. 

• Responsible to take the feedbacks from the customer and share with the concern  person/deptt. 

• Taking follow-ups from management for the complaints and feedback closure. • Transfer the call to other departments if required etc. 

• Handle all the complaints of customers and pacify them. 

Competencies and Skills Required 

Patient Relationship Officer plays a critical role in providing an interface between customers and the  client company. The major skills and competencies that we are looking for in a candidate are: 

1. Good communications skills 

2. Partial sales experience 

3. Ability to listen proactively  

4. Problem solving skills 

5. Good interpersonal skills 

6. Ability to handle work well and maintain quality 

Qualifications/Other Requirements 

1. Any Graduate/Preferably Science Graduate 

2. 0 to 3 years of experience in Customer Service. 

3. Should be fluent in English & Hindi 

4. Candidate should be comfortable with Rotational Shifts & Week offs. 

Designation: Patient Relationship Officer 

Process Name – CloudNine Hospital Helpline 

Benefits:  

• Provident fund (PF)  

• Employee State Insurance (ESI) 

• Paid leaves / Leave encashment  

Workdays per week: 6 dThe ideal candidate should be highly soft spoken and ready to work in customer support. Patient  Relationship Officer is required to make outbound calls and answer inbound calls of the customers and  register and answer their inquiries, resolve complaints, and provide information. 
Rolls and Responsibilities 
• Associate will be responsible making outbound calls to customers/Patients. • Need to inform customer about the campaign and inform them about the services of the  hospital. 
• convince customer/patients to book the appointment and visit the hospital. • Proper follow ups with the potential customer and convince them to visit the center. • Keep records of customer interactions and transactions, recording details of inquiries,  complaints, and comments, as well as actions taken in the CRM. 
• Associate must reply to those queries in a set format. 
• Responsible to update the conversation in CRM and google drive. 
• Responsible to take the feedbacks from the customer and share with the concern  person/deptt. 
• Taking follow-ups from management for the complaints and feedback closure. • Transfer the call to other departments if required etc. 
• Handle all the complaints of customers and pacify them. 
Competencies and Skills Required 
Patient Relationship Officer plays a critical role in providing an interface between customers and the  client company. The major skills and competencies that we are looking for in a candidate are: 
1. Good communications skills 
2. Partial sales experience 
3. Ability to listen proactively  
4. Problem solving skills 
5. Good interpersonal skills 
6. Ability to handle work well and maintain quality 
Qualifications/Other Requirements 
1. Any Graduate/Preferably Science Graduate 
2. 0 to 3 years of experience in Customer Service. 
3. Should be fluent in English & Hindi 
4. Candidate should be comfortable with Rotational Shifts & Week offs. 
Designation: Patient Relationship Officer 
Process Name – CloudNine Hospital Helpline 
Benefits:  
• Provident fund (PF)  
• Employee State Insurance (ESI) 
• Paid leaves / Leave encashment  
Workdays per week: 6 days (Rotational week off)  
 

Salary- Max upto Rs.204,000/-

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