Order To Cash- Collection/Deduction Genpact
Genpact
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Collections, Invoicing, Dispute Resolution, Process Improvement, Automation, Reporting, Customer Service, Interpersonal Skills, email communication, Phone communication, ERP Analysis
About Genpact
Job Description
As part of our team, you will be responsible for the collection of past due invoices and invalid deductions on allocated portfolios using various communication methods such as email and phone calls. Your duties will include responding to email and phone inquiries related to disputed invoices, researching and analyzing disputes and deductions in our ERP system, and following up with different departments to obtain necessary supporting documents for resolution. Additionally, you will be expected to identify opportunities for process and automation improvements, provide daily reporting on individual portfolios to monitor past dues, implement collection strategies to reduce past due accounts, and resolve issues promptly to prevent any negative impact on customers. You will also collaborate with team members to handle adhoc requests efficiently and deliver high-quality customer service by addressing inquiries from internal and external partners in a timely and effective manner. Your qualifications should include a graduation degree in any stream, excellent interpersonal skills, and relevant work experience. Prior experience in collections management would be considered a strong advantage. Join us in the relentless pursuit of better and make a meaningful impact by contributing to our collections operations with your expertise and dedication.,