Order Management Executive r3 Consultant

About R3 Consultant

Job Description

Overview The Order Management Executive plays a crucial role in ensuring the smooth processing and fulfillment of customer orders. They are responsible for overseeing the end-to-end order management process, from order entry to delivery, and strive to provide exceptional customer service. Location : Bhiwandi, Mumbai Key Responsibilities Receive and process customer orders accurately and in a timely manner Coordinate with various internal teams such as sales, inventory, and shipping to ensure order fulfillment Monitor order status and communicate updates to customers Resolve any order discrepancies or issues in a prompt and professional manner Review and verify orders to prevent errors and minimize returns or cancellations Handle customer inquiries and provide support regarding order status, product availability, and shipment tracking Collaborate with vendors and logistics partners to schedule and track deliveries Generate and analyze order reports to identify trends and opportunities for process improvements Ensure compliance with company policies and procedures related to order management Participate in cross-functional projects to enhance order management processes and systems Required Qualifications Bachelor's degree in Business Administration or related field Proven experience in order management, customer service, or a related role Proficiency in using order management systems and CRM software Strong attention to detail and accuracy in order processing Excellent communication and interpersonal skills Ability to multitask and prioritize tasks in a fast-paced environment Strong problem-solving and decision-making abilities Familiarity with supply chain and logistics processes is a plus Ability to work well in a team and collaborate across departments Demonstrated customer-focused mindset and commitment to delivering exceptional service Proficient in Microsoft Office suite, particularly Excel and Outlook Ability to adapt to new technologies and systems quickly Knowledge of export/import regulations and trade compliance is advantageous Strong analytical skills for interpreting order data and trends Skills: interpersonal skills,supply chain,trade compliance,customer service,microsoft office,team collaboration,communication,crm software,excel,logistics,problem-solving,communication skills,performance analysis,outlook,attention to detail,analytical skills,order management,export/import regulations,client retention programs,multitasking,microsoft office suite,supply chain processes,order management systems,supply chain knowledge,logistics processes,