Ops Sup Sr Supervisor Citi
Citi
Office Location
Full Time
Experience: 11 - 11 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Organization, Time management, Communication, Proactive leadership, Motivational Skills, Problemsolving, decisionmaking
About Citi
Job Description
The Ops Sup Sr. Supervisor role is an intermediate management position where you will lead and provide guidance to a team of employees in delivering operations support services in collaboration with the Operations - Core team. Your main goal will be to ensure the smooth delivery of operations support services in accordance with Citi's operations support infrastructure and processes. Responsibilities: - Lead and mentor a small Operation Support team, typically up to 10 members, by delegating daily tasks, recommending new work procedures, and ensuring streamlined operations - Analyze Operations information to solve problems and make evaluative judgements - Identify and resolve routine problems and operational issues with broader departmental impact within established procedures - Identify hiring needs to maintain adequate staffing levels - Serve as a backup for the manager when necessary - Operate with a limited level of direct supervision and exercise independence of judgement and autonomy - Act as a subject matter expert for senior stakeholders and team members - Manage teams effectively - Ensure client needs are fulfilled, providing an exceptional client experience measured by specific metrics - Assess risk appropriately when making business decisions, with a focus on safeguarding Citigroup, its clients, and assets, and driving compliance with laws and regulations - Demonstrate clear and concise written and verbal communication skills Qualifications: - 11-12 years of related business experience, including at least one year of supervisory experience - Proficiency in Microsoft Office - Proactive leadership and motivational skills - Strong organization and time management skills - Demonstrated problem-solving and decision-making skills - Clear and concise written and verbal communication skills Education: - Bachelor's degree/University degree or equivalent experience Please note that this job description offers an overview of the work performed in this role. Additional job-related duties may be assigned as needed.,