Operations Support Executive Drivado Transfers Pvt Ltd

About Drivado Transfers Pvt Ltd

Job Description

Job Title: Operations Executive Location: Kolkata Job Description: We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction. Key Responsibilities: 1. Operational Support Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors. Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution. 2. Customer Interaction Respond to customer queries via email and phone in a professional and timely manner. Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies. Maintain detailed logs of customer interactions, feedback, and action taken. 3. Data Management & Reporting Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy. Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends. Required Skills: Strong numerical and analytical ability; comfort with handling data and making calculations. Proficiency in MS Office Suite (Excel VLOOKUP, Pivot Tables; Word; PowerPoint). Excellent communication (verbal and written) in English; additional language proficiency is a plus. Ability to handle pressure and multitask efficiently in a fast-paced environment. Strong organizational and time-management skills. Positive attitude with a problem-solving mindset and the ability to work independently or in a team. Shifts: Day Shift: 11am 9pm Night Shift: 9pm 7am Experience: 02 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred. Job Types: Full-time, Permanent Benefits: Leave encashment Schedule: Day shift Night shift Rotational shift Yearly bonus Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your total work experience Do you have any prior work experience in travel industry If selected, within how many days you can join Work Location: In person Speak with the employer +91 8961615635,