Operations Manager- Male AHS Corporate Services Pvt. Ltd.

About AHS Corporate Services Pvt. Ltd.

Job Description

1.Operational Management

Ensure smooth execution of housekeeping services across all client sites

Plan and implement cleaning schedules and workflows

Monitor daily performance and resolve on-ground operational issues

Ensure compliance with SOPs, safety, and hygiene standards

2. Staff Management

Recruit, train, and manage housekeeping staff and supervisors

Prepare staff duty rosters and shift allocations

Conduct regular performance reviews and staff motivation activities

Ensure staff discipline, grooming, and punctuality

3. Client Servicing

Act as the primary point of contact for clients

Understand client needs and customize services accordingly

Handle complaints, feedback, and service escalations promptly

Ensure high client satisfaction and retention

4. Inventory && Resource Management

Manage inventory of cleaning materials, equipment, and uniforms

Ensure timely procurement and cost control of consumables

Monitor usage and prevent wastage or pilferage

5. Quality Control && Audits

Conduct periodic inspections and audits to ensure service standards

Prepare and present reports on quality, attendance, and productivity

Implement corrective and preventive actions based on findings

6. Reporting && MIS

Maintain site-wise data on attendance, material usage, and issues

Prepare daily, weekly, and monthly operational reports

Provide insights to senior management for decision-making

7. Compliance && Safety

Ensure adherence to statutory requirements (PF, ESI, labor laws)

Implement and monitor health and safety protocols

Conduct regular training on fire safety, chemical handling, etc.