Operations Manager-IT Break Fix TVS Electronics
TVS Electronics
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Client Relationship Management, Stakeholder management, Team Leadership, resource allocation, Risk management, IT Products Delivery, Service Quality Standards, Performance metrics analysis, process improvements
About TVS Electronics
Job Description
Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. Act as the primary point of contact for clients, addressing service-related concerns and escalations. Ensure high-quality service standards by implementing best practices and process improvements Develop and maintain strong relationships with clients, understanding their needs and expectations. Conduct regular service reviews and feedback sessions with stakeholders. Drive customer satisfaction through proactive engagement and issue resolution. Monitor and analyse service performance metrics, identifying areas for improvement. Lead and mentor the delivery team, fostering a culture of accountability and excellence. Conduct training and performance evaluations for team members. Ensure resource allocation aligns with business objectives and client needs. Identify opportunities for process improvements and automation. Manage risks associated with service delivery and implement mitigation strategies. "Candidates with relevant experience in the IT Break Fix industry are preferred.",