Operations Manager EXL Services

Manager

Brief Job Description:

• Excellent understanding of O2C - Cash Application, Billing, Invoicing, Dispute Management & Collections
• O2C/AR Cycle
• Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency. 
• Providing coaching and feedback to team members to enable them to improve their performance
• Handling Escalation

• Good understanding of client reporting and performance management.
• Should be able to interpret data to create meaningful information & analysis.
• Should take ownership of the client and shows accountability.
• Should have in-depth knowledge of key performance indicators.

• Should be able to assess the training and development needs as per the process requirement.

Competencies Required: 

• Responsible for day to day Operations management
• Ability to develop and maintain client relationship and coordinate with other stakeholders at Client location and Offshore team in India
• Providing coaching and feedback to Offshore team members to enable them to improve their performance
• Periodic client reporting and conducting quality audits 
• Should have strong O2C process experience covering Cash Application, Billing, Collection and Dispute management end to end understanding and flow.

• Understanding on Aging, past due & Delinquency reporting
• Understanding on Bad debts. Recovery and write off 

• Ability to identify inefficient/ineffective processes and give recommendations to enhance controls and efficiency. 
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Driving Quality initiatives in the process to attain measurable positive results
• Ensure relevant accounting guidelines and policies are properly and consistently applied
• Introducing process metrics and reporting on a weekly, monthly and quarterly basis
• Reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
• Ability of up-skilling the associates on process-related updates, coaching, mentoring & providing assistance and support when required
• Ability of handling process related issues, queries and escalated transactions
• Industry experience/knowledge and business acumen required
• Should be flexible and agile to manage special projects
• Present data to managers, clients, and other stakeholders
• Assist management in the decision-making process by preparing budgets and financial forecasts

   Skill Requirements: 

• Qualifications  Graduate/Masters in Accounting/CA/MBA - Finance
• Good accounting knowledge which includes, preparation of JE and AR knowledge (Cash Application, Billing, Collections, Dispute management.
• At least 8 to 10 years of deep operational experience as part of the O2C process, with depth understanding on Cash Application, Dispute management, Collection, Billing etc.
• Basic Excel skills and knowledge of ERP is desired
• Strong numerical skills with an attention to detail
• Good written and Oral communication skills
• Ability to prioritize & multi-task
• Exhibits meticulous attention to detail
• Excellent problem solving & analytical skills