Operations Manager  Acelerar Technologies

About Acelerar Technologies

Acelerar is one of the leading BPO outsourcing companies in India and a global brand offering reliable and result-driven BPO outsourcing solutions for overseas clients.

With years of establishment in global market, Acelerar represents an all-embracing definition of a BPO Company having vast pool of talent resource, industry-recognized expertise, organizational efficiency and a large number of satisfied global clients, thereby ensuring a comprehensive outsourcing solution to every business entity of whatsoever size.

Job Description

Job Title: Operations Manager 
Location: Noida (Work from office)
Salary: 8-11 LPA max
Experience: 7-12 Years
Notice Period: Immediate - 30 Days max
Interview process: 3 rounds of interviews, 1 telephonic and 2 video interviews

Manadatory skills: Excelent communication skills, Client Management, Team Management

What’s the role?
• Are you a pro at organizing and streamlining processes?
• Can you multitask like a boss while staying calm and focused?
• Do you have an insatiable appetite for learning new technologies, eye for detail and a commitment to delivering highquality, time sensitive work?
• As an individual, do you rate yourself as dependable, efficient communicator, organizer and highly adaptable?

Does this sounds like you? Sweet. Read on!

We're an outsourcing company on a mission to revolutionize the way people work, and we're looking for a dynamic,
creative and A-list operations manager to join our team.
If you're the type of person who thrives in a fast-paced environment and is passionate about making a positive impact,
we’d like to hear from you!
As our operations manager, you'll be responsible for ensuring the smooth day-to-day running of our business, including
the management of staff, service delivery, client services, customer service, and financial performance.
You'll be the captain of the ship, steering us through the rough yet promising waters of growth and success.

Duties and Responsibilities: On a given day, you will spend time on:
• Developing and implementing operational strategies to improve efficiency and productivity
• Leading, Managing and supervising a team of operational staff to ensure they are meeting performance targets
• Monitoring and analysing key performance indicators (KPIs) to identify areas for improvement
• Establishing and maintaining relationships with key clients, vendors, and partners
• Ensuring compliance with all relevant laws and regulations
• Developing and maintaining a budget for the operations department
• Continuously improving and updating the company's standard operating procedures on operations
• Overseeing service delivery operations and ensuring all clients receive high-quality services
• Managing client services and ensuring client needs are met in a timely and efficient manner
• Regular Ops reporting and reviews to client and senior management 

Would you make the cut? You’d qualify for this exciting role if…
• You have a formal degree in Business Administration, Management, or a related field
• You have 5+ years of experience in operations management, in a back office operations and/or virtual assistance
services company offering services to international market
• You can manage and motivate a team with your strong leadership skills
• You can work independently and you’re confident to lead by example
• You are a strong communicator with great interpersonal skills
• You have strong problem-solving and analytical skills
• You have experience and exposure to Ops budgeting and P&L efficiency
• You have experience with staffing, rostering and scaling of resources
• You are familiar with industry best practices, relevant laws and regulations
• You are a team player having an entrepreneurial attitude

Some of the notable rewards for working with us!
• Paid time off
• Corporate outings and events
• Career-development resources
• Benefits Package (ESI, PF, etc.)
• Extremely competitive compensation
• Diverse and inclusive A-list teams
• International exposure
• Challenging yet extremely supportive work culture