Operations Manager Inspiroz

About Inspiroz

Inspiroz is a subsidiary of ACS International, which has been honoured by the Inc 500 for five consecutive years and inducted into the Inc 500 Hall of Fame. The advancement of technology excites us. What excites us even more is the chance to implement technology that empowers educators to inspire students to realise their full potential. Our team is comprised of an extraordinary assortment of individuals. At Inspiroz, our team members have diverse educational backgrounds and experience working in school settings. We have a unique understanding of what truly matters in order to address challenges.

Job Description

Job Description for Sr Manager –
Back End Operations for E-Commence Clients / Supply Chain Management - Various Clients:

-Bright, proactive, and hardworking individual to fill the Operations Manager position at our head office in Mumbai.
-We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We can offer you an exciting career with meaningful work and great colleagues as well as many development opportunities.
-You will be responsible for an Operations team supporting multiple clients, work with the team to ensure a reliable and operationally effective process.
-You will be responsible for teams handling Order Entry, Expeditors Job and Finance Activity.
-You will be responsible as a single point of contact for multiple clients across the board.
-Interact directly with clients in the US to deliver to their requirements and work with the onshore team to ensure the overall health of the processes is good.
-The position offers a rich exposure in managing the complexities and challenges of a high-growth business environment.
-An Operations manager is responsible for ensuring day-to-day ecommerce operations and seamless order fulfillment and ensure that customer promises of the brand are fulfilled.
We are looking for an experienced Manager, reporting directly to our Director of Operations. The role will encompass executing critical requirements pertaining to data analysis, deliverables at various levels and developing client relationship. If you are up for the challenge, keep reading!

WHAT YOU GET TO DO:
• Identify and implement standard process and procedures for work initiation, project
definition, management reporting and project closure
• Improvise processes based on specific project needs
• Record and manage process issues and escalate when necessary
• Resolve cross-functional issues at various lines of business reporting to you
• Manage project scope, change control and escalate issues when necessary
• Monitor Process progress and performance
• Support and provide guidance to team to achieve personal, team and professional goals
• Data management, client servicing, order fulfillment, and data delivery.

Position Overview. – Sr Manager:
• Need to work on multiple projects / clients and periodically set and achieve stretch goals
• Work with Management and develop project plans to address opportunities identified through
process reviews
• Build strong relationship with clients & create an amazing experience for them
• Quick learner, analytical and high attention to detail
• Develop a follow up schedule so periodical communication is possible to obtain the accurate
information
• Ability to summarize all information on demand to make sure we cover all loopholes and have
attention to details.
• Identify and implement standard process and procedures for work initiation, project definition,
management reporting and project closure
• Improvise processes based on specific project needs
• Record and manage process issues and escalate when necessary
• Resolve cross-functional issues at various lines of business reporting to you
• Manage project scope, change control, and escalate issues when necessary
• Monitor Process progress and performance
• Support and provide guidance to team to achieve personal, team and professional goals
• Data management, client servicing, order fulfillment, and data delivery
-work on multiple projects / clients and periodically set and achieve stretch goals
-Work with Management and develop project plans to address opportunities identified through
process reviews
-Build strong relationship with clients & create an amazing experience for them
-Quick learner, analytical and high attention to detail
-Develop a follow up schedule so periodical communication is possible to obtain the accurate information
-Position Overview. – Work Force Manager
-Review Dashboards with Stake holders and team leaders – Provide updates as per requests received from stake holders and share comments / feedback for the same.
-Review Dashboards with internal stake holders and provide updates to ensure findings are understood, documented, and validated.
-Update client specific reports – review them against a check list – validate the information being presented – provide clarification as per requests received in a timely manner.
-Create and update throughput reports on weekly / monthly basis and provide insights when required.
-Review process documents – validate them against the current process and make changes if required.
-Single point of contact for escalation between stake holders and provide
-Analyze dashboards and review the raw data to determine the flaws in output and analyze the data.

Desired Candidate Profile:
1. Honest & Trustworthy
2. A Graduate degree
3. Demonstrate Sound Work Ethics
4. Ability to communicate in English fluently
5. Attention to details is a must
6 Good team management experience with at least 50 FTE
7. Knowledge of Microsoft Office, especially Excel
8. Flexible to work rotational shifts
9. The will to work in night shift

Minimum Qualification:
(UG - Any Graduate - Any Specialization) AND (PG - Any Post Graduate - Any Specialization) AND (Doctorate - Doctorate Not Required)