Operations Manager | 12 - 15 Years | Kolkata Capgemini

About Capgemini

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job DescriptionShould have 12-14 yrs of experience in contact center.Should be able to meet teams daily task handling through various form & medium of communication, written and/or verbal or phone.Prior Contact Center transformation experience is a must.Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level .Agreements (SLAs) and ensure there is no penalty due to miss in SLAs. Should ensure accuracy in the tasks completed. Demonstrate analytical capabilities while performing tasks. Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating.Should have knowledge on ITES/BPO/KPO/Customer Service /Operations. Primary SkillTransformation and QA skill in Contact centre operations.Good proficiency on English language and exposure to business domain is an added advantage.Secondary SkillWilling to work in 24/7 environment and sign a service agreement as per company norms.Ability to work in flexible work schedule, including holidays & weekends.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,