Operations Head - Managed Security Services MitKat Advisory
MitKat Advisory
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Talent acquisition, HR Operations, Compliance, Client Management, Issue resolution, Automation, Stakeholder management, Team Management, Backend operations, Employee Lifecycle Management, KPISLA Tracking, Strategic Projects Management, HRMS tools, MultiClient Setups
About MitKat Advisory
Job Description
As the Head of Operations for the Managed Services vertical at MitKat Advisory Pvt. Ltd., you will play a crucial role in overseeing the staffing and operations functions of the organization. MitKat Advisory Pvt. Ltd. is a well-established Consulting firm with a strong presence in India, Singapore, London, UAE, and Indonesia. Your primary responsibility will be to ensure the smooth functioning of the operations, create a positive work environment, and drive the efficiency, success, and growth of the team members. Your key responsibilities will include: - Talent acquisition, onboarding, and HR operations such as attendance, leave management, and data accuracy. - Ensuring compliance with background verification, insurance, and managing the employee lifecycle from induction to engagement. - Monitoring process health and aligning support systems effectively. - Acting as the Client SPOC and managing client accounts. - Tracking KPIs/SLAs, conducting business reviews, and resolving issues efficiently. - Overseeing proposals, contracts, and invoices. - Engaging proactively with clients and handling escalations effectively. - Leading strategic projects focused on automation, HRMS tools, and dashboard development. - Designing lifecycle processes for large field teams and implementing admin standardization and training plans. - Collaborating with leadership on organizational development initiatives. The ideal candidate for this role should possess: - An MBA in HR with HR certifications such as SHRM or CIPD. - More than 10 years of experience in operations/delivery within staffing-intensive industries. - Strong skills in stakeholder, client, and team management. - Experience in managing multi-client setups, backend operations, and implementing automation solutions. If you are passionate about contributing to a fast-growing business, enjoy working in a collaborative and innovative environment, and are committed to professional growth, we encourage you to apply for this exciting opportunity. Please share your CV with us at purvi.poojari@mitkatadvisory.com and careers@mitkatadvisory.com.,