Operations Executive (NCP) Blue Dart

About Blue Dart

Job Description

As the responsible individual at the ground hub, your primary objective is to oversee various aspects of mail communications, customer call handling, and regulatory clearance. You will be in charge of coordinating with internal and external parties, such as PUDs, warehouses, and the origin team, to ensure seamless operations. Additionally, monitoring exception cases, providing customer service support, and tracking shipments will be crucial elements of your role. Your key responsibilities will include managing all mail communications at the Ground Hub, handling exception cases effectively, ensuring customer satisfaction through quality service provision, tracking shipments for timely updates, communicating with customers regarding delays or regulatory issues, and supporting regulatory compliance efforts. Moreover, you will be responsible for monitoring transit time, ensuring closure of online security and customer service cases, and supporting the Operations Team for efficient conduct of activities. To measure your performance, key result areas and performance indicators have been identified. These include supporting service quality and excellence through timely status updates in the system, efficient handling of exceptions, compliance with regulatory requirements, maintaining customer satisfaction levels, and promoting a performance-driven culture by adhering to management system timelines and guidelines. Overall, your role is critical in ensuring smooth operations at the Ground Hub, maintaining high service standards, resolving exceptions promptly, and upholding regulatory compliance to achieve customer satisfaction and operational efficiency.,