Operations Engineer - Technical Escalations PubMatic

About PubMatic

Job Description

About The Role As an Operations Engineer Technical Escalations, you will troubleshoot and resolve complex ad-tech issues, ensuring timely support for internal teams and clients. You will collaborate cross-functionally with Product, Engineering, and Client Ops, while staying current with evolving technologies. What You'll Do To resolve the issue, diagnose, analyze, and resolve client issues with clear communication and follow-ups. Support Delivery, Provide high-quality support to publishers within SLA. Cross-Team Collaboration, Partner with Sales, Product, and Engineering to address escalations and improve platform stability. System Updates, Maintain internal tools like Salesforce and JIRA. Technical Troubleshooting, use REST APIs, browser dev tools, MySQL, Unix commands, and logs for debugging. We'd Love for You to Have 2 to 5 years in ad-tech in RTB, PMP, Header Bidding, SDKs. Programmatic Know-How, understanding of auction dynamics and ad monetization. Proficiency in tools such as Excel (macros), SQL, and debugging tools (Fiddler, Firebug). Familiarity with technical tools like HTML/JavaScript, scripting (a plus), and web applications. Should have analytical exposure with the ability to work with large datasets and perform RCA. Flexibility to work in rotational (21x5) shifts with allowances and occasional weekend on-call duties. Should have a bachelors degree in engineering (CS / IT) or equivalent degree from a well-known institute/university. Additional Information Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days in office and 2 days working remotely) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when were back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more! About PubMatic PubMatic is one of the worlds leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.,