Operations Analyst Relay Human Cloud India

About Relay Human Cloud India

Job Description

The operations analyst is responsible for supporting the operations team in data management, client reporting, and problem resolution. Your role involves collaborating with customers and the operations team to uphold the integrity of data systems. Strong computer skills, attention to detail, a positive professional demeanor, and the ability to thrive in a team setting are essential for this position. Your duties and responsibilities will include analyzing existing systems and operational procedures, comprehending the operational needs and business objectives of the company, gathering pertinent data internally and from clients, establishing databases for data storage and future retrieval, examining data using various statistical methods and models, and presenting data and recommendations to senior management teams. Moreover, you will be tasked with monitoring the progress of operational changes implemented across the company by using key performance indicators. Required Skills/Abilities: - Proficiency in operational policies within the company and industry - Understanding of company workflows and structures - Experience in working with statistical and mathematical models - Excellent knowledge of databases and software like Excel or Google spreadsheets - Strong communication skills to articulate complex information in an easily understandable manner - Capability to transform intricate data and trends into visual graphs for presentations - Ability to gather raw data through interviews with employees, customers, and clients Qualifications: - Bachelor's or master's degree - Minimum of 1 - 4 years of relevant, hands-on operations-related experience,