OPERATIONAL SUPPORT MANAGER HSBC
HSBC
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Business Writing, securities, foreign exchange, Money market, Derivatives, Accounting, finance, Management, Business administration, Treasury, English fluency
About HSBC
Job Description
Job Description Some careers have more impact than others. If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of OPERATIONAL SUPPORT MANAGER Principal Responsibilities Provide service excellence and drive quality of work for improving customer satisfaction. To meet or exceed internal service excellence benchmarks to ensure customer satisfaction. Problem situations are proactively identified, resolved, and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence. Feedback from internal/external customers Evidence from PLA review and department Quality Trackers Evidence from Quarterly Client Service Best Practice Framework testing Requirements Ability to speak and understand English fluently. Ability to write business letters and reports. Flexibility to work shifts. Committed to equal employment opportunities. Working hours will be primarily Night Shift ie., 8.00 AM to 6.00 PM EST (US hours) Experience in Securities/ Foreign Exchange & Money Market or Derivatives would be an advantage. A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position. Work experience in Treasury is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position. Youll achieve more at HSBC Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued By HSBC Electronic Data Processing (India) Private LTD***,