Operation Support PearlTech Consultancy Private Limited

About PearlTech Consultancy Private Limited

PearlTech Consultancy, an ISO 9001, ISO 20000, and ISO 27001-certified managed service provider, utilises extensive technological and industry expertise to help businesses optimise their operations, thereby fostering sustainable growth and increased profitability. Our track records speak for themselves: since 2015, we have been revitalising the businesses of their multinational clients.

Job Description

ROLE AND RESPONSIBILITIES: 

• Resolve operational problems within the defined schedules and service level agreements.

• Analyze root causes of operational malfunctions and provide resolutions.

• Handle escalated issues and follow-up on outstanding issues promptly.

• Develop preventive measures and document issue resolution procedures.

• Manage job calendars and flows to ensure timely completion.

• Recommend process improvements to improve operational efficiency and cost-effectiveness.

• Evaluate current operational processes and recommend improvements.

• Monitor system operations and troubleshoot problems.

• Assist in budget preparation and resource allocation for supportservices.

• Install, support, and maintain network and system tools.

• Manage job scheduling tool and monitor repair activities.

• Maintain daily logs of operational issues and maintenance activities.

• Contribute to business meetings and report on issue status.

• Develop support plan to prioritize and resolve multiple issues.

• Address customer issues promptly and accurately.

• Should have good communication and problem-solving skills

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Java, Hands on experience on any RDBMS databases (like MySQL, MSSQL, PostgreSQL), Git, maven, Spring MVC Requirement: (1 resources, 3 -6 years)

PREFERRED SKILLS:

Spring Boot, React, Bootstrap, CS