Omni Sports Advisor Decathlon
Decathlon
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: customer interaction, Product Knowledge, Merchandising, Team Collaboration, Stock Layout Management, Circularity, Digital Mindset, Commercial Dynamism
About Decathlon
Job Description
As a valued team member, your primary role will be to provide exceptional customer experiences and contribute to the growth of our omnichannel business through a focus on sport, layout excellence, and sustainability. Your dedication to delivering outstanding service will be instrumental in fostering customer loyalty and promoting community engagement. Key Responsibilities: - Engage with customers in a friendly manner, actively listening to understand their needs - Champion sports products and services to help build vibrant communities - Provide personalized recommendations across various platforms including the store, app, and website - Ensure a seamless checkout process and prioritize customer satisfaction - Introduce circular services such as buyback, repairs, and personalization to enhance the customer experience - Create visually appealing, safe, and clean layouts to captivate customers - Showcase omnichannel offers and full product ranges effectively - Maintain accurate inventory levels to ensure product availability - Drive sales by promoting complementary products and circular options - Monitor layout performance to contribute to business growth Performance Indicators: - Customer Satisfaction Percentage - Circular Turnover - Gross Merchandise Value (Omni Turnover) - Stock Availability, Supply Chain Flexibility Percentage, New Customer Growth Skills Developed: - Proficiency in customer interaction and product knowledge - Expertise in merchandising, stock, and layout management - Embracing a digital mindset and demonstrating commercial dynamism - Collaboration within a team-oriented environment Job Types: Full-time, Part-time Expected hours: 25-30 per week Benefits: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift - Weekend availability Performance bonus Work Location: In person Join us in providing unparalleled service and contributing to the success of our omnichannel business while enjoying a supportive work environment and valuable benefits.,