Nordic Speaking Customer Service - Banking - Athens, Greece Patrique Mercier Recruitment JP

Start your career in the vibrant city of Athens, Greece, with Patrique Mercier Recruitment JP as a Nordic-speaking Customer Service Representative in the banking sector! We are seeking dedicated individuals who are passionate about customer service and eager to support our clients in navigating their banking needs. This role provides a unique opportunity to combine your love for customer relations with the dynamic and fast-paced world of finance. Enjoy the historic charm of Athens while making a meaningful impact in the lives of our clients. If you are ready to elevate your career in a rewarding and multicultural environment, we invite you to apply!

Responsibilities

• Provide outstanding customer support to Nordic-speaking clients through multiple communication channels, including phone, email, and live chat.
• Assist customers with banking inquiries, transactions, and financial products to ensure a positive experience.
• Maintain comprehensive knowledge of banking regulations and company policies to deliver accurate information.
• Record all customer interactions in the company's CRM system to ensure proper documentation.
• Work collaboratively with team members to identify areas for service improvement and implement solutions.
• Attend training sessions and workshops to stay updated on the latest banking products and services.
• Offer constructive feedback to enhance service delivery and customer engagement strategies.

Requirements

• Fluent in a Nordic language (Danish, Swedish, Norwegian, or Finnish), both written and spoken; proficiency in English is required.
• Exceptional interpersonal and communication skills with a strong customer-centric approach.
• Ability to thrive in a fast-paced environment while managing multiple tasks efficiently.
• Strong problem-solving skills with attention to detail and accuracy.
• Prior experience in customer service, preferably in the banking or financial sector, is an advantage.
• Familiarity with banking products, regulations, and customer support tools is a plus.
• A proactive attitude, adaptability, and eagerness to learn about the financial services industry.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )