Nordic Speaking Customer Service And Sales - Cruise Line - Athens, Greece Patrique Mercier Recruitment JP

Embark on a rewarding career with Patrique Mercier Recruitment JP as a Nordic Speaking Customer Service and Sales Representative for a leading cruise line based in beautiful Athens, Greece! If you are passionate about travel and enjoy helping people, this is the perfect opportunity for you. In this role, you will assist Nordic-speaking customers with their cruise inquiries, provide excellent service, and support sales efforts by promoting various cruise packages. Join our dynamic team and help create unforgettable experiences while working in an exciting and culturally rich environment!

Responsibilities

• Assist Nordic-speaking customers through phone, email, and chat with inquiries related to cruise bookings and services.
• Promote and sell cruise packages, achieving sales targets while building lasting relationships with clients.
• Resolve customer issues and provide clear information regarding cruise itineraries, amenities, and policies.
• Stay updated on cruise products and promotions to ensure accurate information to customers.
• Document customer interactions and sales activities in the CRM system for seamless service delivery.
• Collaborate with team members to enhance overall customer satisfaction and implement successful sales strategies.
• Participate in training programs to improve sales techniques and product knowledge.

Requirements

• Fluent in one of the Nordic languages (Danish, Norwegian, Swedish, Finnish), both written and spoken; English proficiency is required.
• Strong customer service and communication skills with a commitment to excellence.
• Sales-driven mindset with experience in converting inquiries into successful bookings.
• Prior experience in customer service or sales, preferably in the travel or hospitality sector, is an advantage.
• Proficient in using CRM systems and customer support tools.
• Ability to work effectively in a team and thrive in a fast-paced environment.
• A genuine love for travel, eager to assist customers in planning their dream vacations.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )