Nordic Speaking Customer Service Agent - Banking Company - Athens, Greece Patrique Mercier Recruitment JP

Join Patrique Mercier Recruitment JP as a Nordic Speaking Customer Service Agent for a leading banking company in Athens, Greece! This exciting opportunity invites you to be part of a vibrant team dedicated to providing exemplary customer service to clients in the Nordic region. In this role, you will assist customers with inquiries related to banking products and services, ensuring a seamless and positive experience. If you are passionate about finance and customer service and want to live in a dynamic city rich in history and culture, this position is tailor-made for you!

Responsibilities

• Provide exceptional customer service to Nordic-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to banking products, services, and account management.
• Resolve issues and handle transactions efficiently while ensuring compliance with banking regulations.
• Document customer interactions appropriately in the CRM system.
• Collaborate with team members to enhance customer satisfaction and streamline processes.
• Participate in ongoing training and development to increase product knowledge and service skills.
• Share feedback on customer trends to improve service delivery continually.

Requirements

• Fluent in at least one Nordic language (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Previous experience in customer service or banking is a plus but not essential.
• Strong problem-solving skills and the ability to multitask in a fast-paced environment.
• Proactive and adaptable, with a positive attitude towards customer interaction.
• Willingness to relocate to Athens and embrace a new cultural experience.
• A genuine interest in the banking industry and helping customers with their needs.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary