Nordic Speaking Advisor - Athens, Greece Patrique Mercier Recruitment JP

Patrique Mercier Recruitment is thrilled to announce a new opportunity for a Nordic Speaking Advisor in the vibrant city of Athens, Greece! We are looking for enthusiastic individuals with a passion for customer service to join our dynamic team and support our Nordic-speaking clients.

In this role, you will engage with customers through various channels, assisting them with inquiries and providing tailored solutions to enhance their experience. If you excel in a multilingual environment and enjoy helping others, this position is perfect for you!

Key Responsibilities

• Assist Nordic-speaking clients via phone, email, and chat, delivering exceptional customer service.
• Address customer inquiries and provide accurate information about products and services.
• Document all customer interactions and feedback in the CRM system for future reference.
• Work collaboratively with team members to improve service delivery and resolve issues.
• Participate in training programs to continually enhance product knowledge and service skills.
• Offer insights and suggestions based on client interactions to help improve processes.

Requirements

• Fluency in at least one Nordic language (e.g., Swedish, Norwegian, Danish, Finnish) and English; additional languages are a bonus.
• Previous experience in customer service or a similar role is preferred.
• Strong communication skills with a customer-focused mindset.
• Able to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Familiarity with CRM systems and basic computer proficiency.
• A passion for helping others and delivering exceptional service.
• Must be eligible to work in Athens, Greece.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.