Non-Voice Process Email Support Future Technologies

About Future Technologies

Job Description

Job Opening: Non-Voice Process Email Support (Work from Office)
Location: Marathahalli & Hebbal, Bangalore
Employment Type: Full-time | Work from Office
Process Type: Non-Voice Email Support (B1 Quality)

Job Description:
We are currently hiring for a Non-Voice Email Support Process at our Bangalore offices in Marathahalli and Hebbal. This role involves handling customer queries and support via email in a timely and professional manner. Candidates must have prior experience in email or chat-based customer support and possess strong written communication skills.

Key Responsibilities:

• Respond to customer queries promptly and accurately via email

• Maintain a high level of quality (B1 Quality) in written communication

• Resolve customer issues by coordinating with internal teams

• Adhere to company policies and service level agreements (SLAs)

• Maintain documentation of queries and resolutions

Requirements:

• Minimum 1 year of experience in email or chat support

• Strong command of written English and customer service etiquette

• Ability to work in a fast-paced environment and multitask

• Good typing speed and attention to detail

• Must be available for an email assessment as part of the hiring process

Work Details:

• Shift: Day shifts (flexible hours between 8 AM 8 PM)

• Working Days: 6 days a week

• Work Mode: On-site (Work from Office)

• Joining: Immediate joiners preferred