Non Voice Process DIRAA HR SERVICES Hiring For Non Voice Process

About DIRAA HR SERVICES Hiring For Non Voice Process

Job Description

Job Title: Non-Voice Process Executive
Department: Customer Support / Operations / BPO
Location: Coimbatore
Employment Type: Full-time 
Work Mode: On-site / Remote
Shift: Day / Night / Rotational

Job Summary:

We are seeking detail-oriented and efficient individuals to join our Non-Voice Process team. The ideal candidate will be responsible for handling customer queries and operational tasks through chat, email, or back-end support platforms without any voice-based communication.

Key Responsibilities:

• Respond to customer inquiries via email, chat, or internal ticketing systems.

• Handle data entry, verification, and processing tasks.

• Update and maintain accurate customer records.

• Provide timely and accurate solutions following company procedures.

• Coordinate with other departments to resolve customer issues.

• Meet performance metrics such as turnaround time, accuracy, and customer satisfaction.

• Adhere to data privacy and company compliance standards.

Required Skills:

• Excellent written communication skills in English.

• Strong attention to detail and accuracy.

• Basic computer proficiency (MS Office, typing skills, CRM tools).

• Ability to multitask and manage time efficiently.

• Analytical and problem-solving abilities.

• Willingness to work in flexible shifts if required.

Qualifications:

• High school diploma / Graduate in any discipline.

• Prior experience in a non-voice process or back-office role is an advantage.

• Freshers with good communication and typing skills are welcome.