Nice CXone Developer Infosys Limited

About Infosys Limited

Job Description

The role of an Infoscion involves actively supporting the consulting team through various project phases such as problem definition, effort estimation, diagnosis, solution generation, design, and deployment. You will be tasked with exploring alternative solutions based on research, including literature surveys, public domain information, and vendor evaluations, and developing proof of concepts (POCs). Additionally, you will be responsible for creating requirement specifications based on business needs, defining processes, and detailed functional designs. Your responsibilities will also include configuring solution requirements, diagnosing and resolving issues, and identifying potential solutions. Furthermore, you will contribute to unit-level and organizational initiatives to deliver high-quality solutions to customers. If you are passionate about assisting clients in their digital transformation journey, this opportunity is ideal for you. Technical Requirements: - Primary skills in Technology Nice CXone Developer, Technology Communication IVR CCT, Technology Functional Testing IVR Testing, Technology Infrastructure Contact Center IVR Concepts Additional Responsibilities: - Collaborate with clients to address business challenges and contribute to client deliverables by analyzing and structuring data - Stay updated on the latest technologies and trends - Demonstrate logical thinking, problem-solving skills, and collaboration abilities - Identify process improvement areas and recommend technology solutions - Possess knowledge in one or two industry domains Preferred Skills: - Genesys for Technology Communication IVR/CCT - IVR Testing for Technology Functional Testing - IVR Concepts for Technology Infrastructure Contact Center,