Network Design Professional BT Group

About BT Group

Job Description

As a Customer Solutions Design Analyst, you play a crucial role in creating end-to-end technical designs and solutions that align with customer requirements. Your responsibilities include capturing customer technical needs, translating them into solution designs following standard methodologies, and contributing to statement of work creation for customer engagements. Your role involves reviewing new developments and existing products, assisting in customer migration planning, and providing support for change management processes through impact assessments and design documentation updates. You will collaborate with various stakeholders throughout the project lifecycle to determine optimal solution designs for customers. Troubleshooting, business strategy, presenting/demonstrating, requirements analysis, root cause analysis, and negotiation are among the essential skills required for this role. Your ability to gather requirements, exhibit commercial acumen, perform business analysis, and design solutions will be essential. Moreover, your role will involve technology migration, proposal development, solution architecture, and decision-making. Emphasizing a growth mindset and inclusive leadership, you will work towards improving working processes within the customer solution design domain. Upholding our leadership standards, you will inspire trust, take decisions that benefit the organization, execute priorities that add value to customers, and demonstrate a strong commercial focus with an external perspective. In summary, as a Customer Solutions Design Analyst, your role is integral to designing technical solutions that meet customer needs, ensuring adherence to architectural principles, and contributing to the continuous improvement of processes within the customer solution design area. Your skills in troubleshooting, business analysis, solution design, and leadership will be key in driving success in this role.,