NBFC - CUSTOMER CARE NJ India Invest
NJ India Invest
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Gujarat
Skills: Artificial Intelligence, Customer Service, Automation, Problem Solving, Chatbots
About NJ India Invest
Job Description
Job description Primary role Set up and lead the customer service function for the company. This involves transitioning the customer service set up from a group company to NJ Capital Study current product and customer service requirements and design the specifications of a system to handle CCQRP (Customer Complaint and Query Resolution Process) Utilize Artificial Intelligence to enable automation of customer service to the extent possible. Must be familiar with AI powered Chatbots Responsibilities will include query and complaint resolution within a specified turn around time and cross sell/ upsell to customers Job Overview (7581) Experience 60 Month(s). City Surat. Qualification MBA/PGDM Area of Expertise PROBLEM SOLVING Prefer Gender Male Function RISK & OPERATIONS Audio / Video Profile NA,