Mobile Technician Servify
Servify
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: diagnose, Quality Control, Customer Service, Troubleshoot, Repair mobile devices, Technical query support, Microscopic Board work, Component replacement, Handsolder SMT components, Remove, replace thruhole components, Final quality check, Analytical Abilities, ProblemSolving Skills, verbal communication skills, written communication skills, Computerized diagnostic tools
About Servify
Job Description
Servify is a global product lifecycle management company operating across 3 continents (India, North America, Europe, and MENA), specializing in designing and administering custom product protection programs and exchange/upgrade programs for carriers, OEM brands, and retailers. With a diverse client portfolio including global Fortune 100 companies and OEMs such as Apple and Samsung, Servify protects millions of devices worldwide and supports distribution in over 200,000+ retail outlets. As a Field Engineer/Technician, your primary responsibility will be to identify cell phone issues, perform repairs, run tests, assess functionality, replace parts, and maintain repair records. You will also interact with customers in a positive manner, both in-store and over the phone, troubleshoot and diagnose mobile devices, ensure quality control of repaired devices, and manage customer inquiries effectively. Key Responsibilities: - Diagnose, troubleshoot, and repair mobile devices. - Conduct quality control and testing to ensure full functionality post-repair. - Interact positively with customers and provide excellent customer service. - Multitask between repairs and customer inquiries. - Utilize repair tools, equipment, and software effectively. - Strategically plan repair operations for success. - Provide estimates and quotes after proper diagnosis. - Offer technical query support and conduct microscopic board work. - Perform final quality checks after repairs. Requirements: - Bachelor's degree/Diploma in Telecommunication or related field. - Minimum 3 years of experience as a Field Engineer/Technician. - Prior experience in Audio Product technical repairing and troubleshooting preferred. - Strong analytical, problem-solving, verbal, and written communication skills. - Experience with computerized diagnostic tools is advantageous. Benefits: - Cell phone reimbursement - Flexible schedule - Health insurance - Internet reimbursement - Leave encashment - Life insurance - Provident Fund Schedule: - Day shift, Fixed shift, Monday to Friday Additional Benefits: - Performance bonus - Yearly bonus Location: - Gurgaon Sector 56, Gurugram, Haryana (Preferred) Work Location: In person Application Question(s): - What is your current CTC Ability to commute/relocate: - Gurgaon Sector 56, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Job Type: Full-time,