Mgr.Customer Care (SE Asia & Other Mkts) Mahindra Group
Mahindra Group
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Campaign management, Process audit, Service Marketing, Service Parts Operations, Policies, Procedures implementation, Concern Resolution, Channel Capability Building, Revenue Target Achievement, Warranty Policy Implementation, Product Feedback Management, Customer visit
About Mahindra Group
Job Description
Responsibilities & Key Deliverables Assist / guide distributors in Service & Parts Operations Implement policies and procedures in dealership network Assist distributors in concern resolution. Ensure to achieve TAT, CSI, DSS & CAPs Targets Channel capability building. Achieve Spare Parts & Lubricants revenue targets implement warranty policy and monitor warranty cost per Tractor Ensure campaign activities are completed in time. Audit dealerships for processes and Warranty claims Ensure timely product feedback from dealers Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc. Help distributors grow business through Service Marketing activities. Visit fleet operators along with Distributor to instill confidence in our products and services. Experience 5-6 years. Industry Preferred Tractor industry (Exports).,