Merchant Trainer & Technical Support (Field) PetPooja
PetPooja
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Jalandhar
Skills: Customer Service, Tech Support, Software support, Training, Fieldwork, Written, Verbal communication, Help desk support, Local language proficiency, POS Software Installation, Problemsolving, Remote Desktop Applications
About PetPooja
Job Description
Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until heyve solved a technical issue, ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT HelpDesk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. Job Type: Full-time Benefits: Health insurance Provident Fund Shift: Rotational shift Application Question(s): Are you ready for the field work Do you have a 2-wheeler & Laptop Education: Bachelor's (Preferred) Language: English (Preferred) Punjabi (Preferred) License/Certification: Driving Licence (Preferred) Location: Jalandhar, Punjab (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person,