Member Assure Care Knightbridge Recruitment

About Knightbridge Recruitment

Job Description

Member Assure Care (Support Team) Location: Ahmedabad, Gujarat Employment Type: Full-time Notice Period: Immediate Joiners Preferred About Simple Retail Solutions As a Member of the Assure Care Support Team, your goal is to deliver exceptional customer support by engaging with a We Care for You attitude. You will troubleshoot, diagnose, and resolve customer issues, ensuring seamless experiences with our products and fostering long-term loyalty. Every interaction should leave customers feeling confident, valued, and supported. Key Responsibilities: Customer Engagement: Handle 10+ customer interactions daily, ensuring first-contact resolution. Technical Support: Research, diagnose, and troubleshoot issues while providing effective solutions. Escalation Management: Follow standard escalation procedures for unresolved issues. Customer Satisfaction: Aim for 5-star feedback in every engagement. CRM & Process Adherence: Maintain 100% accurate customer records in CRM tools. Self-Help & Product Improvement: Identify recurring issues and contribute to self-service solutions or product enhancements. Collaboration with Development Teams: Share customer insights to help developers prioritize improvements. Empathetic Support: Ensure every customer feels heard, valued, and confident in our solutions. Ideal Candidate Profile Customer-Focused: You genuinely enjoy helping others and ensuring customer success. Excellent Communicator: Strong written & verbal communication skills with a pleasing personality. Multilingual Advantage: Proficiency in any regional language (Hindi, Gujarati, etc.) is a plus. Technical Aptitude: Ability to diagnose hardware & IT-related issues affecting customer operations. Retail & Business Knowledge: Understanding of profit calculations, margin reports, and accounting is beneficial. Problem-Solving Mindset: Strong troubleshooting & root-cause analysis skills. Time Management: Proven ability to prioritize tasks in a fast-paced support environment. Empathy & Patience: Ability to handle non-tech-savvy customers with patience and clarity. Proactive & Self-Motivated: You take ownership of challenges and work independently without constant supervision. Continuous Learner: You embrace feedback, self-learning, and improvement in your role. Process-Oriented: You appreciate quality interactions, document experiences, and contribute insights to the team. Interested Send your CV to: aadhi.nandhini@cloudtechnologiesltd.co.uk Know someone who fits this role Share this post & help them grow their career! #Hiring #CustomerSupport #RetailSolutions #TechSupport #CareerGrowth #JobOpening,