Marketing & Customer Engagement MEGMA SERVICES

About MEGMA SERVICES

Job Description

Job Title:

Marketing & Customer Engagement Executive

Location:

Civil Lines, New Delhi

Industry:

Luxury Retail Jewellery

Experience Required: 25 years

(experience in luxury retail, hospitality, fashion, or lifestyle segments

preferred)

Reporting To:

Founder/Promoter

About the Role:

We are looking for a smart, polished, and customer-focused Marketing & Customer

Engagement Executive to strengthen our brand presence and deliver an exceptional client

experience. This unique role blends marketing strategy with front-line customer interaction,

making you the face and voice of our exclusive jewellery brand.

Key Responsibilities:

Marketing & Brand Promotion

• Plan and execute showroom-level marketing initiatives to attract premium clientele
• Manage showroom's digital presence social media updates, engagement, basic

content coordination

• Support photo shoots, influencer visits, and collaborations for brand promotion
• Assist in organizing events, trunk shows, and exclusive client previews
• Track and report marketing campaign results to suggest improvements

Customer Engagement & Support

• Greet walk-in clients and ensure a luxury experience aligned with the brands identity
• Handle inquiries through calls, messages, emails, and social media with

professionalism and warmth

• Maintain a client database (CRM), follow up with leads, and manage post-sale

engagement

• Coordinate with the sales and design team to resolve client queries, order updates,

and service requests

• Support loyalty programs, client gifting, and special occasion communications

Key Requirements:

• Graduate/Postgraduate in Marketing, Mass Communication, or Hospitality
• 25 years of experience in luxury retail, premium hospitality, or fashion
• Excellent verbal and written communication in English and local language
• High emotional intelligence and customer service orientation
• Presentable, courteous, and confident with high-end clientele
• Comfortable using CRM tools, WhatsApp Business, social media, and basic MS Office
• Willing to work weekends and showroom events as needed