Manager - Tele Collections Tata Capital
Tata Capital
Office Location
Full Time
Experience: 4 - 4 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: strategic initiatives, Customer experience, tele collections, housing portfolio, pre delinquency campaigns, OD LPC collections
About Tata Capital
Tata Capital Limited ("TCL"), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company ("CIC").
Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operates across various areas of business: Commercial Finance, Consumer Loans, Wealth Services and distribution and marketing of Tata Cards.
Job Description
You will be responsible for leading tele collections for the housing portfolio with a focus on improving early bucket collections. Additionally, you will manage pre-delinquency campaigns through external vendors and implement strategies and processes based on customer feedback received through various campaigns. You will also take charge of strategic initiatives such as OD/LPC collections through the tele collections team. Your role will involve managing partners and implementing automated tools to ensure a seamless customer experience. The ideal candidate should have a minimum of 4-7 years of experience in collections. A graduate degree is required, and a Masters or Postgraduate qualification is preferred.,