Manager Technical Training -Automobile Radioso Resources

About Radioso Resources

Job Description

Job Title: Manager Technical Training (Service Division) Location: Ernakulam Reports to: Head of Service Desired Profile Minimum 10 years of experience in Service division, with a minimum 2 years of experience in a similar role with any leading automobile dealership. Must be a graduate. Age: Maximum 45 years. Ability to build high-performing teams. Excellent business networking and interpersonal skills. Familiarity with modern business practice and digital orientation. Customer centricity and quality orientation. Familiarity with Commercial Segment Vehicles will be an added advantage. Key Responsibilities To plan & impart Technical Training depending upon the Modules / Courses / Roles requirements. To impart training for across the dealership for new production launch. To impart basic training for newly joined manpower across dealerships. Support team for National Skill competition for different levels. Development of training modules in co ordination with aftersales & R&D team. To conduct refresher training and update with latest technology changes. To maintain MIS on Training programs conducted. Cross- train existing employees to maximize team agility and performance. Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index. Lead the implementation of any new initiatives required to improve dealerships" operations and customer experience. Liaison with OEM Service Officials. Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required. Desired candidate to be flexible to travel on requirements. Job Type: Full-time Benefits: Provident Fund Schedule: Morning shift Experience: service: 9 years (Preferred) automobile: 8 years (Preferred) automobile service division: 8 years (Preferred) Work Location: In person,