Manager-Strategy-Customer Success Weekday (YC W21)

About Weekday (YC W21)

Job Description

This role is for one of the Weekday's clients. Key Metrics And Growth Responsibilities This role is focused on driving key organizational metrics such as Customer NPS (Net Promoter Score), Key Customers Project Charter, and NRR (Net Revenue Retention). You will collaborate with the Growth & Customer Success teams as well as cross-functional teams to manage projects centrally. You'll work directly with leadership to solve critical business problems and help drive exponential growth for the organization. Key Responsibilities And Accountabilities - Develop innovative strategies to optimize and scale growth by improving Customer NPS and GRR. - Grow and monetize existing customers through scalable programs. - Manage the P&L for critical accounts with a focus on cross-selling and up-selling products. - Identify and implement processes, tools, resources, and data to drive projects with clear KPIs and metrics. - Continuously innovate and suggest enhancements to the Customer Success function, such as new methods of analysis or other techniques. - Manage project schedules, resources, and risk trackers within the assigned time framework. - Collaborate closely with Account Managers to understand their needs and ensure a great customer experience, focusing on achieving desired outcomes. - Address and resolve client requests during the implementation phase and throughout the launch. - Relay customer feedback to product and management teams to help improve product offerings. - Support clients during the implementation process by applying strong problem-solving, troubleshooting, and data management skills. Skills: cross-selling, project management, strategic planning, troubleshooting, P&L management, customer success management, SWOT analysis, up-selling, process improvement, data analysis, problem-solving, risk management, market analysis,