Manager - Retention - Housing - Product Tata Capital

About Tata Capital

Tata Capital Limited ("TCL"), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company ("CIC").

Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operates across various areas of business: Commercial Finance, Consumer Loans, Wealth Services and distribution and marketing of Tata Cards.

Job Description

As a Manager focusing on retention within the housing product sector in Mumbai at Lodha (I-Think Techno Campus), B wing, you will be responsible for developing and implementing strategies to retain existing customers and enhance their satisfaction levels. Your role will involve analyzing customer behavior, identifying opportunities for improvement, and working collaboratively with cross-functional teams to drive initiatives that will increase customer loyalty. Additionally, you will be tasked with monitoring retention metrics, conducting regular performance reviews, and presenting findings and recommendations to senior management. The ideal candidate for this position should possess strong analytical skills, excellent communication abilities, and a deep understanding of customer relationship management in the housing industry. If you are looking for a challenging opportunity to make a significant impact on customer retention within a dynamic environment, this role is perfect for you.,