Manager, Process Systems & Tools (R-20163) Rackspace Technology

About Rackspace Technology

Job Description

Job Summary: We are seeking an experienced SFDC Manager to lead the management, and optimization of Salesforce process systems and tools. The ideal candidate will have a strong background in Salesforce administration, process improvement, and team leadership. Key Responsibilities: Salesforce Administration: Work with ITS team to administrate Salesforce platform and ensure it meets business requirements. Process Optimization: Identify, design, and implement process improvements within Salesforce to enhance efficiency and effectiveness. Tool Management: Evaluate and manage third-party tools and integrations within the Salesforce ecosystem to ensure seamless operation. Team Leadership: Lead a team of SalesOps Analyst provide mentorship and guidance to enhance their skills and performance. User Training and Support: Work with SFDC Training team to deliver training programs for Sales / end-users, ensuring they understand Salesforce functionalities and best practices. Data Management: CRM database management. Ensure data integrity and security within the Salesforce platform; manage data imports, exports, and data quality initiatives. Drive Account Creation, SFDC Quota Deployment, Data Cleansing, month/quarter end activities. Work with Operations team on Customer Segmentation, Territory Creation & analysis, account mapping and drive needful activities in SFDC. Reporting and Analytics: Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency. Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement solutions. Project Management: Lead Salesforce-related projects from conception through execution Qualifications: Bachelors degree in Business, Information Technology, or a related field. 5+ years of experience managing Salesforce, with a focus on process systems and tools. Salesforce Administrator and/or Developer certification is highly desirable. Strong understanding of Salesforce architecture, data models, and best practices. Experience with process mapping and improvement methodologies (e.g., Lean, Six Sigma) is a plus. Excellent analytical, problem-solving, and project management skills. Strong interpersonal and communication skills, with the ability to work collaboratively across teams. Skills: Proficient in Salesforce CRM Knowledge of data management best practices, including data governance and compliance. Ability to translate business requirements into technical specifications. Strong leadership skills with a proven track record of team management.,