Manager Order Management Selections HR Services Private Limited
Selections HR Services Private Limited
Office Location
Full Time
Experience: 7 - 7 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Stakeholder management, Process optimization, Strong leadership, ERPCRM proficiency
About Selections HR Services Private Limited
Job Description
About the Role: We are hiring an experienced Order Management Team Lead to manage and mentor a high-performing team of Order-to-Cash (O2C) specialists. This role is critical in ensuring end-to-end order processing efficiency, stakeholder collaboration, and continuous performance improvement within a dynamic, fast-paced BPO/BPM setup. Key Responsibilities: Lead and manage a team of O2C specialists and SMEs Oversee order lifecycle including processing, escalations, invoicing, and resolution Drive performance through coaching, mentorship, and development planning Collaborate with cross-functional teams (sales, finance, logistics) Ensure quality, compliance, and system accuracy using ERP/CRM tools Proactively manage escalations and ensure high customer satisfaction Execute continuous process improvements and performance tracking Required Qualifications: Experience: 68 years in Order Management/O2C with 23 years in team leadership Education: Graduate/Postgraduate (certifications in SCM or BPM are a plus) Skills: Strong leadership, ERP/CRM proficiency, stakeholder management, and process optimization Shift Flexibility: Must be willing to work in rotational shifts including weekends as per business needs Preferred Experience: Background in Mortgage or Order Management processes Experience reviewing contracts/agreements and document updates Strong attention to detail and document accuracy,