Manager-Guest Relations Link Success Hiring For Client of Linksuccess

About Link Success Hiring For Client Of Linksuccess

Job Description

Role Overview

Our Client is seeking a proactive, detail-oriented Hospitality & Facilities Manager to oversee all guest-facing and back-of-house operations. You will ensure seamless visitor experiences, efficient vendor partnerships, and high facility standards all while optimizing cost and enhancing quality.

Key Accountabilities

• Guest & Event Management

  • Efficiently handle VIP and guest visits coordinate with protocol teams, reserve venues, manage calendars, and support seating/F&B arrangements.

  • Anticipate guest preferences (themes, dietary needs), build conversation scripts for waiting areas, and supervise F&B delivery.

• Vendor & Contract Oversight

  • Maintain a robust vendor database and multi-year contracts to minimize costs.

  • Lead vendor selection: evaluate F&B partners, negotiate pricing and timelines, audit delivery, manage crockery/cutlery, and initiate payment processes.

• Procurement & Inventory Control

  • Oversee timely procurementsecure approvals, follow up on deliveries, and validate invoices.

  • Monitor usage of high-value supplies, manage perishables, maintain stock levels, and arrange safe storage.

• Team Leadership & Training

  • Mentor F&B staff in plating, service standards, and trends.

  • Foster improvements by collaborating with the facilities team.

• Facilities & Cost Management

  • Ensure continuous upkeep of equipment and premises.

  • Identify and implement cost-saving initiatives without compromising quality.

Execution Responsibilities

• Coordinate with the Chairmans Secretariat and protocol teams for executive visits

  • Book rooms, manage scheduling, lead pre-meeting prep, F&B theming, staffing, and seating plans

• Lead vendor evaluation and selection

  • Create preference-based frameworks, maintain database, secure favorable pricing and punctual deliveries, manage event logistics (cutlery, crockery, laundry)

• Supervise purchasing operations

  • Oversee approval process, vendor follow-ups, documentation, billing, rejection credits, and payment authorizations

• Drive staff growth

  • Train on hospitality service enhancements, plate presentation, and operational standards

• Oversee inventory systems

  • Track consumption, reorder perishables, ensure adequate storage, and audit consumption variances

Qualifications & Skills

• Bachelors degree in Hospitality Management, Business Admin, or related field

• 5+ years in hospitality, F&B procurement, or facilities coordination (high-end settings preferred)

• Strong vendor negotiation and contract-management experience

• Exceptional organizational, multitasking, and attention-to-detail skills

• Excellent communication, interpersonal, and team leadership skills

• Understanding of hospitality trends, budget control, and guest-oriented service design

• Proficiency in managing hospitality software and office tools

Key Performance Metrics

• On-time guest visit delivery and zero infrastructure delays

• Vendor contract value savings year-over-year

• Supply delivery lead times and accuracy

• Guest satisfaction (survey/feedback ratings)

• Facility maintenance adherence and cost efficiency

• Staff performance improvement and training outcomes. 

For Further discussion , write in strict confidence to madhura@linksuccess.in