Manager - Field Auditor Navi

About Navi

Job Description

Navi is a rapidly growing financial services company in India that offers a range of products including Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Our mission at Navi is to provide digital-first financial solutions that are easy to use, accessible, and affordable. Leveraging our in-house AI/ML capabilities, technology, and product expertise, we are committed to creating exceptional customer experiences. As a Navi_ite, you will embody the following qualities: 1. Perseverance, Passion, and Commitment: - Demonstrate dedication to Navi's mission and vision - Show perseverance, high ownership, and willingness to go above and beyond - Take on additional responsibilities with enthusiasm 2. Obsession with high-quality results: - Consistently deliver value to customers and stakeholders through high-quality outcomes - Strive for excellence in all aspects of work - Efficiently manage time, prioritize tasks, and maintain high standards 3. Resilience and Adaptability: - Quickly adapt to new roles, responsibilities, and changing circumstances - Demonstrate resilience and agility in challenging situations In this role, you will be responsible for: - Identifying process design gaps and improvement opportunities in areas such as Collections, Procurement, Vendor Management, Insurance Claims, and Home Loan APF projects - Conducting audits for outsource vendors and field investigations - Communicating with the team to understand field investigation requirements - Analyzing data trends to identify fraud triggers and anomalies - Managing investigations and delivering quality reports - Following internal policies and procedures for customer interactions and investigations Skills required to succeed in this role include: - Ability to multitask and ask appropriate questions to identify anomalous events - Experience in Field investigation and Audit roles - Excellent verbal communication and interpersonal skills - Patience, perseverance, and proactive objection handling - Multi-linguistic proficiency in North and South Indian languages - Entrepreneurial mindset with problem-solving abilities - Previous work experience in customer support, operations, or collections roles - Graduation qualification If you embody these qualities and have the required skills and experience, we encourage you to apply for this role at Navi.,