Manager CS (Event And Exhibitions) Dreamcast

About Dreamcast

Job Description

Overview The Manager CS (Event Tech) plays a key role in leading and managing the Event Tech customer service team. They are responsible for ensuring the successful execution of event technology solutions and delivering exceptional customer service throughout the event lifecycle. This position is crucial in maintaining high client satisfaction and fostering strong client relationships. Key Responsibilities Manage and lead the Event Tech customer service Oversee the implementation and delivery of event technology solutions Develop and maintain strong client relationships Ensure the successful execution of event technology services Provide strategic guidance for improving customer service processes Collaborate with cross-functional teams to address customer needs Resolve customer escalations and complex issues Monitor and analyze customer service metrics and KPIs Conduct performance evaluations and provide constructive feedback to team members Stay updated on industry trends and best practices in event technology Required Qualifications Bachelor's degree in Business Administration, Hospitality Management, or related field Demonstrated experience in leading and managing customer service teams Strong understanding of event technology solutions and platforms Exceptional communication and interpersonal skills Ability to thrive in a fast-paced, dynamic environment Proven problem-solving and decision-making abilities Proficiency in customer relationship management (CRM) software Detail-oriented with excellent organizational skills Ability to prioritize and multitask effectively Skills: leadership,team management,client relationship management,crm,organizational skills,event technology solutions,multitasking,strategic guidance,cs,problem-solving,decision-making,team leadership,customer service management,event technology,customer service,crm software,client retention programs,