Logistics Executive Cum Customer Care VISHNU HR SOLUTION Hiring For disha.vishnuhrsolution@gmail.com

About VISHNU HR SOLUTION Hiring For Disha.vishnuhrsolution@gmail.com

Job Description

Order & Logistics Handling
Process daily orders from our website and marketplaces
Generate shipping labels and invoices
Coordinate with courier partners (Shiprocket, Delhivery, etc.)
Ensure timely pickups and deliveries
Track shipments and resolve delays, RTOs, and delivery issues

 Returns & Replacements
Manage return and exchange requests
Coordinate pickups and ensure quick reshipments
Maintain a return tracker and reduce repeat issues

 Customer Support (Email + WhatsApp + Instagram DM)
Respond to customer queries politely and promptly
Share tracking updates and solve order issues
Follow up on feedback and create a smooth experience

 Reporting & Coordination
Update daily order and dispatch reports
Flag fast-selling or low-stock items
Work closely with the packing and inventory team

Skills Youll Need:
Basic knowledge of Excel/Google Sheets
Comfortable with email, WhatsApp, Instagram
Good spoken and written English
Responsible, organised, and calm under pressure
Prior e-comm or customer service experience is a bonus   Success in This Role Looks Like: Orders dispatched within 2448 hours
Quick and helpful customer responses
Low return and complaint rates
Neat and timely daily updates