Level 2 Helpdesk Technician Safeaeon
Safeaeon
Office Location
Full Time
Experience: 1 - 3 years required
Pay: INR 1 - INR 10001 /Month
Type: Full Time
Location: Sahibzada Ajit Singh Nagar
Skills: Ticketing, Managed services, Helpdesk, data loss prevention, data security, IT infrastructure, Management, cisco
About Safeaeon
Job Description
- Provide Level 2 technical support to end-users and clients, troubleshooting escalated IT issues efficiently.
- Communicate effectively with US-based clients, ensuring clear, professional, and timely responses.
- Configure, manage, and troubleshoot firewalls (Fortinet, Palo Alto, Cisco, or equivalent).
- Deploy, monitor, and maintain Data Loss Prevention (DLP) solutions to ensure data security and compliance.
- Implement and manage Remote Monitoring and Management (RMM) solutions for proactive system monitoring and support.
- Administer and optimize ticketing portals, ensuring timely responses and resolution of client issues.
- Collaborate with Level 1 support teams to handle escalations and provide advanced troubleshooting.
- Assist in IT infrastructure improvements, security updates, and best practices implementation.
- Document technical issues, resolutions, and procedures for internal knowledge-sharing.