Lead Virtual Relationship Manager CSB Bank
CSB Bank
Office Location
Full Time
Experience: 6 - 12 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ernakulam, Kerala, India null, undefined
Skills: Leadership, Communication, Negotiation, Sales
About CSB Bank
Job Description
Lead - VRM| Ernakulam
As the Lead Virtual Relationship Manager, you will be at the forefront of managing and enhancing our remote client relationship strategies. Your role involves leading a team of Virtual Relationship Managers who provide personalized financial services to clients through digital channels. You will ensure the delivery of high-quality client experiences, drive team performance, and implement strategic initiatives to meet client needs and achieve business goals.
- Training and development, Drive a service to sales approach.
- Grow the managed book portfolio by increasing PPC.
- Review business performance along with stakeholders (liabilities, Assets, TPP etc.)
- Ensure Cost to Income as per budgets, deliver revenue targets as per budgets.
- Ensure adherence to compliance & quality.
- Develop scripts/pitches to be used for outbound, Review VRM wise performance, Manage and improve productivity per resource, Control mis sell and other malpractices, Monitor CX index.
Qualifications: Graduate, MBA preferable
Experience: 6 to 12 years