Lead Quality Assurance Analyst The Hird

About The Hird

Job Description

Job Title - Quality Assurance Manager Location - Chennai, TN Required Experience in FPNA(Financial planning and analysis) Process Note: Not for QA Tester OR Engineers Responsibilities: Supporting process excellence initiatives and driving improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Driving projects to improve and maintain the profitability of the process. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Ability to work in cross functional teams and demonstrated ability to drive change in the process. Demonstrated history of working in the outsourcing/offshoring industry or in related fields. Experience in managing Quality/ Process Excellence initiatives for Large Engagements. Project management experience in driving six sigma and lean projects. Hands-on experience in driving large transformational programs involving process re engineering, analytics, automation etc. Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients Knowledge,