Lead Pipeline And Systems Optimization Specialist 411 Locals

About 411 Locals

Job Description

Why Youll Love This Role Big Impact: Help shape the flow of hundreds of thousands of sales conversations every month. Tech-Enabled: Get hands-on with tools like Twilio, ViCIDial, HubSpot, GoHighLevel, Textgrid, and Trestleno worries if you havent used them all yet (well train you!). Flexible Remote Work: Collaborate with a supportive, global team from wherever youre most productive. Growth & Learning: Build new skills in data, compliance, and telephony operations as we scale our outbound engine. What Youll Be Doing Lead Data & Quality Help evaluate and improve lead lists across multiple vendors. Automate lead routing, de-duplication, and enrichment in our CRMs (Bitrix24, GoHighLevel, HubSpot). Contribute to developing simple lead-scoring ideas and tagging strategies. Support suppression of DNC/opt-outs via our DNC.com integration. Compliance Support Assist in ensuring our calling practices follow TCPA, CCPA, and DNC guidelines. Help monitor caller ID health and STIR/SHAKEN setup via Twilio. Aid in maintaining call-recording rules and consent logs by region. Learn to set up smart dialing limits based on local regulations. Telephony & Infrastructure Work alongside our Ops team to tune dialer settings (in ViCIDial, Twilio, Textgrid). Monitor basic metrics like answer rate, abandonment, and call-quality flags. Rotate local caller IDs to improve connect ratesand well show you how! Outreach Strategy Execution Help build and refine multi-touch voice/SMS cadences in GoHighLevel and Textgrid. Use CRM data to suggest timing tweaks for follow-up calls or messages. Draft short, personalized voicemail drops for automation. What Were Looking For Experience: 13 years in a leads or dialer ops role, telemarketing support, or CRM management. Curiosity: Eager to learn new platforms and processeswell train you on the rest. Attention to Detail: Comfortable spot-checking data quality and documenting simple workflows. Team Player: Strong communicator who enjoys collaborating across departments. Nice to Have (but not required): Exposure to any dialer (e.g., ViCIDial, Twilio) Familiarity with CRMs like HubSpot, GoHighLevel, or Bitrix24 Basic understanding of privacy/compliance rules What Youll Bring to the Table A passion for clear data and smooth processes Willingness to dive into new tools and ask questions Strong organizational skillskeep us on track! A positive, can-do attitude Ready to help us optimize our lead engine Hit Apply and lets talk about how you can grow with us!,