L2 Engineer Customer Support Progression Infonet
Progression Infonet
Office Location
Full Time
Experience: 4 - 4 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Active Directory, Azure, Patch Management, Firewall management, MDM, dlp, Network Configuration, SLA Management, Performance Management, compliance management, IDS, Policy Implementation, Incident management, Service Desk Management, problem resolution, Leave Management, SSO Solution Management, Intune, Linux based AD, Email Solution Management, Antivirus Server Management, AP management, Encryption Solution, Diagnosing Software Issues, Diagnosing hardware issues, Account Setup, Video Platform Management, Audio Platform Management, Windows Environment Support, Linux Environment Support, Mac OS Environment Support, Computer Systems Support, Mobile devices support, Tech Products Support, Licenses Management, Ticketing Tools Management, End Point Assets Management, Gsuite Email Solution, IPS, VHardening, ERP Support,
About Progression Infonet
Job Description
Job Title: L2 Engineer Customer Support Job Description & Responsibilities: Management of SSO Solution, Active directory (AD azure/ Intune /Linux bases AD). Email solution management Antivirus server management, patch management, Firewall and AP management. Implementation and management of new tools, technologies e.g. MDM, Encryption solution, DLP etc. Diagnose and troubleshoot software and hardware issues , technical issues, including account setup and network configuration Properly escalate unresolved issues to appropriate OEM, Vendor (e.g., Sophos, Microsoft, Google). Ensure all issues are properly logged in IT helpdesk tools. Video/ Audio platform Management & support. End to end support on Windows/Linux/Mac OS environments End to end support on computer systems, mobile devices, and other tech products. Licenses Management, Ticketing tools management & configuration. SLA & Performance management. End Point Assets management Compliance management as per defined compliance tracker. G-suite Email solution/ MDM, IDS, IPS V- Hardening , policy push through AV, ERP support, Biometric application & devices, NVR support. To attend the calls as per helpdesk/Incident Management tool Call Assignment To escalate the issue to Service Desk Manager as required. To provide permanent resolution for the problems of the users. To communicate with users with high degree of etiquettes and professionalism To ensure all the calls has been attended and updates in the Ticketing Tool whichever come under their bin. Roaster/Leave Management Candidate must have own transport to commute to work. Skills and Knowledge: 4+ Years of Working Experience as Engineer handling similar types of services/incidents. B.Tech/Graduate Exposure on Servers Exposure on Windows 7/10/Mac/Linux/Ubuntu Strong experience on Open-source platform, Linux/ Unix platform management. Knowledge of Domain control, AD, DHCP, Printer server, Firewall, AP, Network endpoint, AD policies, script on AD, Linux AD. Who we are: Since its inception in 1995, Progression has evolved as a trusted Managed Cloud Service provider covering milestones across emerging technologies including Data Center; Storage Consolidation, High Performance Computing, Virtualization, Cloud Design and Disaster Recovery as a Service. Progression comes with deep understanding and years of experience to deliver a better performing, highly secure and efficiently managed private cloud environment with highly competitive uptime. Widely recognized for its perfect combination of infrastructure, skills and governance and passion to stay abreast of the latest technology innovations and breakthroughs, Progression is ISO 27001:2013 certified and adheres to ITIL v3 standards in service delivery We have our own Tier 3+ Data Center in Gurgaon serving prestigious clients and now planning to aggressively expand our Data Center and Cloud based services business.,