L1 Support Cyfuture
Cyfuture
Office Location
Full Time
Experience: 2 - 2 years required
Pay: INR 250000 - INR 300000 /year
Type: Full Time
Location: Lucknow
Skills: it support, Troubleshooting, Hardware, Software, system installations, Communication skills, Desktop Support, Windows OS, Microsoft Office, Ticketing Systems, ITIL, Attention to Detail, Basic networking, Remote Desktop Tools
About Cyfuture
Job Description
We are seeking a skilled and proactive L1 Support with at least 2 years of hands-on experience in IT support. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing system installations, and ensuring seamless day-to-day IT operations for end-users. Strong communication skills, attention to detail, and the ability to work independently are essential. Provide technical support for desktops, laptops, printers, and peripherals. Install, configure, and maintain operating systems and applications (Windows/Mac). Troubleshoot network and connectivity issues. Support end-users via remote tools or on-site assistance. Maintain asset inventory and documentation of incidents. Collaborate with IT teams on system upgrades and security protocols. Minimum 2 years of experience in desktop support or similar role. Strong knowledge of Windows OS, Microsoft Office, and basic networking. Familiarity with ticketing systems and remote desktop tools. Ability to diagnose and resolve technical issues efficiently. Relevant certification: ITIL If you could see yourself in this role and are keen to be part of our organization, we look forward to hearing from you. Please send your resume at shruti.mittal@cyfuture.com or connect at 8377905386. Our recruitment process will be a mix of virtual and offline discussion to provide a safe and good experience.,